terms and conditions
Standard payment procedure is via direct deposit. However Visa, Mastercard or PayPal can be arranged. Visa and Mastercard incur a surcharge of 2.9%
If you fail to make payment when it is due, we shall, in addition to all other rights and remedies available to us, be entitled to charge default interest at the rate of 6% per annum plus the interest rate set by the Reserve Bank of Australia.
We will retain absolute title over the items until we have received payment in full in respect of the items. After delivery of the items, until the full payment has been made you shall possess the items as bailee only. Until payment in full for the items has been received by us, we may, without notice, seize the items.
Shipping & Delivery
Your order will not begin to be made until your payment option has been agreed upon. You will then be notified of the estimated time of arrival of your items. All pieces are made to order and may take up to 7 weeks to reach your hands. You will be kept informed of an ETA via email. We ship with Australia Post via express post. Once your order has been shipped you will receive an email with tracking information. After that, you can check the whereabouts of your package via the Australia Post website - please allow 12 hours for shipping information to be updated on the Australia Post website. Once we have shipped your order, it is your responsibility to track your package. The risk in the items shall pass to you upon placement posting of the items by us with Australia Post to you.
Returns & Exchange
If you would like to return or exchange a piece, you can within 14 days of delivery confirmation, however please contact us with the understanding that some restrictions apply. Shipping costs are not refunded. Items that have been used, worn or damaged will not be accepted for return or exchange. Every item we put in the post is packaged securely and will be in pristine, untouched, unused condition. If you believe the item has been damaged during shipping, it is your responsibility to let us know within 3 days of receipt of the items and we will do everything we can to assist with your insurance claim. Please include images of the damaged item(s). Receipt of the item(s) is deemed to have occurred once Australia Post issues delivery confirmation. All return packages must be sent with insurance. Shipping costs for returns will not be covered by nylund. If the product you wish to exchange for requires additional charges, you will be contacted with the details of the payment options available to you. There are no refunds or exchanges on custom pieces.
All nylund products have a 6 month warranty, commencing from the date of retail sale to the customer. This covers manufacturing defects only. Wear and tear is strictly not covered. We reserve the right to repair or replace any item depending on the situation. To request a warranty claim please email nylund with images and a description of the damage. Shipping the item back to us is the responsibility of the customer.
Our prices exclude GST. nylund provides a recommended retail price for each piece. We do suggest you stick with our prices in order to maintain pricing consistency for our customers across all distributors. The retail price of an item shall be no less or greater than 20% of the recommended retail price provided by nylund.
You accept these Terms and Conditions when you submit an order. The laws of Queensland govern these Terms and Conditions and all transactions in respect of these Terms and Conditions.
Current as of July 2017